B2B ORDER FULFILMENT
Shipping, delivery and quality-claim information for Mifaktory custom-manufacturing projects.
Samples and bulk orders are ordinarily shipped from China. We support global delivery, with the final shipping method, lead time, destination requirements and commercial terms confirmed in the quotation or order confirmation for each project.
Because Mifaktory products are custom-developed and manufactured to an approved specification, we do not operate a general change-of-mind return programme. We review quality claims where goods have a confirmed quality defect or do not conform to the approved production standard.
Please notify us in writing within 7 calendar days of receiving the goods. Include the order reference, a description of the issue, affected quantity and clear supporting photographs or videos. Please retain the goods and packaging while we review the claim.
If MIFAKTORY LIMITED confirms a quality defect, we will work with you on an appropriate remedy for the affected goods. Mifaktory will bear the reasonable logistics cost associated with a confirmed quality issue, subject to our written claim assessment and agreed handling instructions.